FAQs

ua faq
Koj tus nqi yog dab tsi?

Tus nqi yog nyob ntawm cov khoom, cov duab thiab qhov kho kom zoo nkauj, cov duab tshwj xeeb yuav ua rau tus nqi tsim nyog, cov qauv hauv qab tsis tu ncua yog tus nqi sib tw ntau dua, peb yuav muab tus nqi zoo tshaj plaws raws li koj cov kev xav tau.

Koj puas muaj qhov kev txiav txim yam tsawg kawg nkaus?

Bamboo collections, minimum quantities will be 2000pcs of each, for PLA collections, minimum quantities will be 12000pcs of each, if you have special request looking in smaller quantities, please contact anna.kat@sustainable-bamboo.com

Koj puas tuaj yeem muab cov ntaub ntawv cuam tshuam?

Yog lawm, peb yuav muab Invoice, Packing list, Airway Bill, Testing (internal) report raws li cov ntaub ntawv tsis tu ncua, Lub Tebchaws ntawm Keeb Kwm, COC (daim ntawv pov thawj ntawm kev lees paub) GSP (Certificate of Origin), MSDS, Daim ntawv pov thawj yeem txhawb nqa rau (Ecocert, Cosmos, BDIH, Vegan thiab lwm yam) yuav yog cov ntaub ntawv nug ntxiv.

Lub sij hawm ua khoom nruab nrab yog dab tsi?

Rau cov qauv, lub sijhawm ua haujlwm yog li 7-10 hnub.Rau kev tsim khoom loj, lub sijhawm ua haujlwm yog 45-60 hnub tom qab tau txais cov nyiaj them poob haujlwm.Lub sij hawm ua cov hmoov lead ua tau zoo thaum (1) peb tau txais koj qhov tso nyiaj, thiab (2) peb tau txais koj cov khoom pom zoo zaum kawg.Yog tias peb lub sijhawm ua haujlwm tsis ua haujlwm nrog koj lub sijhawm kawg, thov mus hla koj cov kev xav tau nrog peb qhov chaw muag khoom.Nyob rau hauv txhua rooj plaub peb yuav sim ua kom haum raws li koj xav tau.

Hom kev them nyiaj twg koj txais?

You can make the payment to our bank account,  regularly we do 50% deposit, 50% balance before delivery. If for special required, please reach to anna.kat@sustainable-bamboo.com.

Qhov khoom warranty yog dab tsi?

Peb lav peb cov ntaub ntawv thiab kev ua haujlwm.Txhawm rau kom ntseeg tau tias peb cov kev sim thiab kev tswj hwm ntau lawm, Peb kuj muab cov kev pabcuam tomqab muag los saib xyuas qhov xwm txheej tom qab muag ntawm cov khoom txhawm rau lav koj qhov kev pabcuam tsis muaj teebmeem txij thaum pib ntawm peb kev koom tes rau cov khoom 'tom qab muag. .

Koj puas tau lees tias muaj kev nyab xeeb thiab nyab xeeb ntawm kev xa khoom?

Yog lawm, peb ib txwm siv customized packing pallete los ntim peb txhua tus qauv ntawm cov khoom, xyuas kom meej tias lawv nyob rau hauv kev ruaj ntseg ntim.Peb kuj tseem siv lub thawv kub tsis tu ncua rau qee cov khoom tshwj xeeb xws li PLA kom ntseeg tau tias lawv khaws cov khoom zoo tom qab kev thauj mus los ntev.Rau kev thauj mus los, peb siv thoob ntiaj teb lav tus khub rau ntau xyoo, yog tias koj muaj npe, peb txaus siab ua haujlwm los ntawm koj cov lus qhia.